New Client and Orientation FAQ's
Do you have another question? Call or text us! (952) 895-1700
- How much does orientation cost?
Orientation costs $31 per dog. There is a 7% discount for multi-dog families. There is no charge if we find that we are not a good fit for your dog. back to top
- Do I need to make an appointment to tour Woof Dah!?
No. You can stop by to see our facility and speak with a staff member anytime during our normal business hours. For insurance reasons, no visitors will be allowed inside the playgroup with the dogs. Tip: The best times to stop by to get the most one on one time with a staff member during your tour is between 11am and 2pm or between 6pm and 7pm. back to top
- What vaccinations does my dog need to have for orientation day?
Your dog will need to be current on his Rabies, DHPP and Bordetella vaccinations at least 1 week before orientation day. Also, if your dog is undergoing any series of vaccinations, the series should be complete for at least one week before orientation day. back to top
- What is the Bordetella vaccination?
Similar to the human flu shot, it helps protect your dog from getting a respiratory infection. If your dog has never been to a daycare or boarding facility before, he probably hasn't had the Bordetella vaccination. It's important to note that the Bordetella vaccination protects against most but not all strains of respiratory viruses/kennel cough. back to top
- What types of proof of vaccinations do you accept?
We can only accept documentation of vaccinations from vet clinics, adoption/rescue groups and shelters. We do need a hard copy that states the vaccination name and due date for next booster. back to top
- What if I'm not sure I have the right vaccination paperwork for orientation day?
We strongly recommend that you fax, email or upload your dog's vaccination records to your customer portal at least 24 hours ahead of time. Then, our staff will review them for you and contact you if there's a problem before you arrive. back to top
- What if my dog's vaccination records are from a shelter or rescue group?
Oftentimes, these records show proof of vaccinations, but don't tell us how long the vaccinations are good for. We recommend taking your adoption paperwork to your veterinarian's office to determine when your dog's vaccinations will expire. Then, we will record this important information in your dog's file. back to top
- Can I sign up for orientation on a weekend?
Yes! We offer orientations on Sundays. back to top
- What will I need to bring to orientation day?
See our "Orientation Day Checklist" page to help you get organized for your dog's big day. back to top
- What will the staff be evaluating my dog for on orientation day?
Ideally, we'll want your dog to be timid but curious when he first enters the play group while the other dogs are "checking him out." Your dog will have to give everyone in the pack a chance to greet (smell) him. Once the pack has gotten their chance, it's your dog's chance to go sniffing! Behaviors such as holding the tail down, laying down or holding the head low will be common when meeting the new pack. Then, we'll watch you're dog closely throughout the day to be sure that he doesn't display any aggressive or anxious behaviors or body language. We'll also be watching to be sure that our interactive environment is a good fit for him. back to top
- What behaviors would make a dog not pass his orientation day?
Excessive rough play, excessive barking, excessive humping, biting or nipping at other dogs or staff and any behavior that endangers the safety of your dog, other dogs or staff. back to top
- Can my dog get a bath or a nail trim on orientation day?
Yes! However, we don't recommend it for any dogs that are nervous about baths, nail trims or might be nervous about their first day at Woof Dah! We want every dog's first visit to be a positive one! back to top
- Do I need to bring food for my dog on orientation day?
If you'd like, we'd be more than happy to give your dog a meal or some treats during the day. Please pack your food in a plastic baggie or small plastic container with their first and last name on it. back to top
- Do I have to stay for orientation?
No. You'll need to fill out some registration paperwork when you arrive that will take you about 5-10 minutes to complete. Or, you can complete your paperwork online ahead of time. Once we have verified that your paperwork is complete, we will introduce your dog to our playgroup. At that time, you are free to go for the day. Your dog will need to stay at least 8 hours and you can check them out on our webcams at anytime during the day! back to top
- Can I make reservations for boarding on a major holiday?
Yes! However, we strongly strongly recommend that your dog come at least once more before your holiday boarding stay. Holidays are busy for us and even more busy for you. We definitely want to work out any issues beforehand so we don't have to call you when you're with your friends and family! back to top
- I want to board my dog. How far in advance does he need to do orientation?
Orientation can be done at any time provided that we have space available. However, it's best to do orientation as early as possible as we cannot guarantee that we will accept your dog for boarding until he has successfully completed an orientation day. Also, that extra time gives you the option of scheduling a couple days of daycare for additional play to settle in the group before your trip. back to top
- Why doesn't Woof Dah! accept certain breeds of dog?
Woof Dah! does not certain breeds for insurance reasons. No exceptions. Additionally, we do not accept Great Danes due to the their exceptionally high risk of "bloat," a serious, and sometimes fatal condition and Greyhounds/Italian Greyhounds due to fragile skin and bones. back to top
- How will my dog be introduced to the other dogs?
We will monitor your dog's body language when he sees the other dogs through the gates of one of our feeding areas. If we don't see any signs of aggression or other abnormal behavior, our staff will help him right into the pack. Non-aggressive dogs will react to all that sniffing by being friendly or submissive. If your dog is uncertain about all the new dogs, we'll give him some extra time to meet and greet the other dogs through our feeding stall gates. back to top
- What can I expect my dog to experience when he is introduced to the playgroup?
This is a fairly simple answer. The first thing that will happen is most every dog in the playgroup will greet (sniff) your dog. Then, when your dog is ready, it will be his chance to greet (sniff) them back. back to top
- How long will it take for my dog to start feeling comfortable with the other dogs at Woof Dah!?
It all depends on how outgoing your dog is. Some dogs make lots of friends on their first day. Others may take a few visits before they "warm up" to the other dogs and start making friends. back to top
- What are the chances that my dog will pass orientation day?
Usually, about 90% of the dogs we evaluate will pass our orientation day evaluation. If your dog is friendly towards other dogs & people and not agressive over food or toys, chances are he'll do just fine! back to top
- What happens if my dog doesn't pass orientation day?
If your dog doesn't pass our evaluation, we will separate him from the playgroup and call you. It's a good idea to schedule his orientation on a day where you could pick up your dog if things don't work out. back to top
- What if my dog has never been with other dogs before?
In that case, his Orientation Day will be a big learning experience for him. He'll learn valuable social skills such as being polite, respecting his elders and how to "talk" to the other dogs using body language. It takes most dogs awhile to fully develop their social skills. The result, however, is a happy dog with lots of four legged friends! back to top
- How old does my puppy have to be to attend Woof Dah! ?
16 weeks is our minimum age. Your puppy will need to finish his entire series of puppy vaccinations before he can attend. Rabies, which is typically the final vaccination of the series, is usually given around 16 weeks of age. As soon as your puppy has finished his vaccinations, is 16 weeks old and meets our other requirements to play, he is ready to come and have some fun! back to top
- What happens to my reservations if I cancel or don't show up for my orienatation day appointment?
If you cancel or do not show up for an orientation day appointment, we will cancel any daycare or boarding reservations you have made. You are welcome to reschedule these dates, providing that space is still available. back to top
- How early do I need to make Holiday reservations?
Reservations for New Years, 4th of July, Thanksgiving and Christmas should be made several months in advance to guarantee a spot. Later reservations are accepted as long as we have space available. There is a $50 refundable deposit required to hold your holiday reservation. Please see our Holidays page for complete Holiday reservation policies. back to top