FAQ

FAQs

Woof Dah!

Have a dog daycare-related question? Woof Dah! has the answer. Check out these FAQs and give us a call today for more information!
Or, text us anytime at 952-895-1700!

Daycare FAQs

  • What times can I drop my dog off for daycare?

    Anytime when we are open. There is no specific drop-off time after you have completed an Orientation Day!  For overnight boarding, we recommend dropping off earlier in the day for some playtime before bed.

  • If my dog comes for daycare, can you feed him during the day?

    Yes! If your dog needs brunch, an afternoon snack, or medication, we'd happily feed them during the day. Please bring your dog's food in a baggie or small container. When you arrive, we'll have you fill out a small paper instructions label to attach to your container.

  • How often do most dogs come for daycare?

    Most dogs come between one and three times per week. However, the most popular pups come five days per week!

  • Can I use my prepaid daycare package towards a boarding stay?

    No. Unfortunately, our computer system can not use a daycare package for any part of a boarding stay at this time. We appreciate your understanding!

  • How early should I book daycare on Holiday?

    Daycare reservations for holidays such as New Year's, 4th of July, Thanksgiving, and Christmas should be made several months in advance to guarantee a spot.


  • Are there other times of the year that book full early?

    Yes. There are several times of the year, besides holidays, during which we book full very early. Some of these dates include: 


    • Spring break for our local school district (usually the last week in March and first week of April)
    • Fridays-Sundays late June until Labor Day 
    • MEA weekend (in mid-October)
  • If I purchase a daycare package, do I still need to make reservations?

    Yes! You will still need to make reservations to ensure that we have space available.

  • What is the minimum charge for daycare?

    The minimum charge for daycare is a half day ($27).

  • How many days of daycare per week do you recommend?

    It depends on your dog's personality and your schedule. Most dogs will be exhausted for one to two days after each visit. Two to three weekly visits will help you keep your sanity if you have a puppy. Older or more mellow dogs do well with as little as one day per week.

  • If my dog is older than 11 years old, can he still come to daycare?

    Yes, dogs who have already completed an Orientation day can continue to come and play as long as their health allows.


  • Can my dog get expelled from daycare?

    Yes, if your dog behaves in a dangerous or disruptive way to other dogs or staff, we will notify you. We will discuss all the options to keep the behavior under control with you. If the behavior cannot be controlled, we may ask that your dog not return. Your dog may be kept in a feeding kennel until you return.


  • What behaviors are not allowed at daycare?

    Some behaviors not allowed at daycare are excessive barking or whining, excessive humping or rough play, aggression, nipping at other dogs or staff, and extreme, untreated anxiety.


  • When is your outdoor play area (Plaza) open?

    Our outdoor play area, called "the Plaza," is open when the weather is around 50 degrees or warmer. The Plaza may also close for rain and heat advisories. Our Plaza is closed in the winter because proper sanitation is impossible when everything is frozen. Just think of what would happen to your yard in the winter if many dogs were to play and use it as a potty area!


No-Cage Boarding FAQs

  • Is there really someone who spends the night with the dogs at Woof Dah!?

    Absolutely. We always have an experienced, loving staff member who stays with your dog all night!  Our overnight team averages over 8 years of experience!


  • What should I bring for a boarding stay?

    Please see our "Boarding Checklist" page for complete details about what you must bring for a boarding stay.


  • What should I NOT bring for a boarding stay?

    Please do not bring blankets, toys, or other soft goods. Also, please don't bring rawhides, greenies, or other similar items. If your dog can't easily chew or eat, our staff will be unable to feed it due to the possibility of severe health issues.


  • Where will my dog sleep?

    At Woof Dah!, your dog will never be put in a cage (Unless there's an unexpected health or behavior issue that requires isolation or upon your request). Instead, your dog will spend the night with his new friends in our posh Slumber Bay room. The Slumber Bay room features many orthopedic doggie beds and a TV to watch doggie movies. It's a lot like a real slumber party!

  • Will my dog miss me while I'm gone?

    That's the best thing about boarding your dog at Woof Dah! He'll be so busy playing all day and pooped by bedtime that he won't have time to remember you're away!


  • Are there any discounts for long stays?

    Yes. There is a discount for stays of seven or more nights.


  • If I pick up my dog in the morning, is there a charge for that day?

    You can pick up your dog by 10:00 AM for no additional charge.


  • How early do I need to make reservations for holidays?

    Holiday reservations should be made well in advance as we book full very early. For major holidays such as the 4th of July, Thanksgiving, Christmas, New Year's, and Spring Break week in our area, you should plan on making your reservation several months in advance.


  • Are there other times of the year that book full early?

    Yes. There are a couple of times of the year, besides holidays, that we book full very early for. Some dates include Spring break for our local school district (usually the last two weeks in March), Fridays-Sun, mid-October, late June until Labor Day, and MEA weekend (in mid October).


  • When is the outdoor play area (Plaza) open?

    Our outdoor play area, called "the Plaza," is open when the weather is 50 degrees or warmer. The Plaza may also close for rain and heat advisories. Our Plaza is closed in the winter because proper sanitation is impossible when everything is frozen. Just think of what would happen to your yard in the winter if many dogs were to play and use it as a potty area!


  • What happens if I forget to bring food or if my dog runs out of food during his stay?

    We keep chicken-based dry dog food in stock or homemade hamburger and rice casserole if you forget your dog's food or if he runs out of food during his stay.

  • Will there be other dogs staying with my dog?

    Yes! We average 20 to 30 guests per night during the week. We have more on the weekends and holidays.

  • What time should I drop off my dog for his first overnight stay at Woof Dah?

    The earlier, the better! Your dog will sleep much better in a new environment if they have had a whole day of playtime to get to know everyone and tire themselves out. The rate is the same no matter what time of day you drop off.

  • My dog is older than eleven years old. Can he still board at Woof Dah!?

    Dogs who completed an Orientation Day when they were eleven years or younger may stay with us as long as their health and attitude allow them to safely and comfortably be in a group of other dogs.

  • Can my dog get expelled from boarding?

    Yes. If your dog behaves in a dangerous or disruptive way to other dogs or staff, we will notify you. We will discuss all the options to keep the behavior under control with you. If the behavior cannot be controlled, we may ask that your dog not return. We may retain your dog in a feeding kennel until you return.

  • What behaviors are not allowed during boarding?

    Some behaviors not allowed during boarding are Excessive barking or whining, excessive humping or rough play, aggression, nipping at other dogs or staff, and extreme anxiety.


Holiday FAQs

  • What holidays are subject to the holiday deposit and five-day cancellation policy?

    New Year's Day, Juneteenth, Independence Day, Thanksgiving Day, and Christmas Day are subject to the holiday deposit and five-day cancellation policy. All other holidays will fall under our standard booking and cancellation policies.


  • Will my reservation be cancelled if I don't pay a deposit?

    Yes. Reservations will automatically be canceled when no deposit is paid one week after the reservation or five days before the holiday, whichever comes earlier.


  • How do I make a holiday reservation?

    Holiday reservations can be made online in your customer portal, in person, or by phone.


  • What if I need to cancel a holiday reservation? Do I get my money back?

    If you cancel your holiday reservation five or more days before the holiday, you will receive a full refund of your holiday deposit.


    The cancellation deadlines are:


    • December 27th at 07:00 PM for New Year's Day
    • June 14th at 07:00 PM for Juneteenth
    • June 29th at 07:00 PM for Independence Day
    • The Saturday before Thanksgiving Day by 07:00 PM
    • December 20th at 07:00 PM for Christmas Day

    You will lose your holiday deposit if you do not cancel by the deadline.

  • What if I need to cancel due to weather, illness or a family emergency after the cancellation deadline has occurred?

    Unfortunately, you will lose your $50 deposit. There are no exceptions to the cancellation policy.

  • How long after making a holiday reservation do I need to make my holiday deposit?

    You have up to one week after you make your reservation or 5 days before the holiday, whichever comes earlier, to pay your deposit. You can make your holiday deposit through your customer portal, in person or by phone.

  • Will my reservation be cancelled if I don't pay the holiday deposit?

    Yes. Reservations will automatically be cancelled when no deposit is paid one week after the reservation is made or 5 days before the holiday, whichever comes earlier.

  • Is the holiday deposit per dog or per family?

    The deposit is $50 per dog per holiday.

  • What if I just want to book a day of daycare on a holiday day?

    You'll need to book your day and pay the $50 holiday deposit. Any deposit money left on your account after the holiday will be refunded or left as a credit on your account, whichever you prefer.

  • What if weather or another emergency prevents me from bringing my dog?

    You will lose your $50 deposit, but there are no additional penalties.

  • What if I have a holiday reservation, but I don't show up?

    If you don't show up for a holiday reservation, you will lose your $50 deposit.

  • What are the policies if I make my reservation within five days of the holiday?

    For reservations made within five days of the holiday, the holiday deposit must be made at the time of the reservation and is non-refundable.

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