Requirements and Rules

Boarding Requirements and Rules

Woof Dah!

Requirements, Rules, and Info for Existing Customers

  • Behavior

    We don't allow dangerous, disruptive, or unpleasant behaviors. Prohibited behaviors include aggression towards dogs or staff, excessive rough play, bullying, excessive barking, disruptive anxiety, and excessive humping. We will discuss with you any observed behaviors and explore mutual solutions. If these behaviors cannot be controlled, we may ask that your dog be picked up and not return.

  • Reservations

    Reservations are essential. Same-day reservations are welcome if space is available. Late cancellations may incur a $10 no-show fee. You can find out holiday policies here.

  • Dropoff and Pickup

    We operate from 06:30 AM to 07:00 PM on weekdays and 08:00 AM to 07:00 PM on weekends and holidays. Dogs need to be collected by 07:00 PM. Late pickups will result in an overnight stay with our staff and doggie pals.

  • Vaccinations

    Proof of current rabies, DHPP (distemper combination), and Bordetella (or CIRD) vaccinations must be on file. Dogs without proof of vaccinations will be turned away. View your dog's vaccination status anytime in your online customer portal. We accept titer tests in place of DHPP or rabies vaccinations after one year of age. Titer test documents must show sufficient immunity and have a retest date. Other vaccinations, such as Leptospirosis, are recommended but not required. The Influenza vaccine is required, but we offer temporary exceptions due to the nationwide vaccine shortage.

  • Discipline

    For general misbehavior, we use the verbal command "no" and a squirt bottle of water if needed. If these methods fail and a behavior disrupts the playgroup, a timeout in the Caribbean Cafe may be tried. Disruptive dogs will be kenneled in our Caribbean Cafe until their parents can be reached. Dogs disruptive in Slumber Bay overnight will be kenneled in our Caribbean Cafe until morning.

  • Attire

    A pinch-to-release buckle collar with your dog's first and last name is mandatory for safety and ID. If you don't have one, we'll provide a loaner collar. Alternatively, collars and ID tags that meet these requirements are available for purchase.

  • Spay/Neuter

    Dogs eight months or older must be spayed or neutered.

  • Health, Contagious Illness, and Injuries

    Illness or injury from daycare is rare but can occur. Owners are responsible if an injury or illness happens. Regular vet consultation is advised to ensure vigorous play is safe for your dog. Dogs shouldn't have a history of severe health conditions that would make play unsafe.

  • Prohibited Items

    The following items are not allowed: bandages, cones, wheelchairs, stitches, AirTags, booties/socks, bandanas, bows, flea/tick collars, etc. Other dogs can eat them.

  • Flea/Tick Prevention

    A topical or chewable flea and tick preventative, such as Frontline, Bravecto, or NexGard, is required. Flea/tick collars are not recommended.

  • Contagious Illness

    We will isolate dogs with contagious conditions or injuries in our Caribbean Cafe. We will contact the owner(s) to determine action steps. A vet may treat dogs at the owner's expense if necessary.

  • Liability

    Owners are responsible for any injury or illness, including contagious diseases.


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