Requirements, Rules and info for Existing Customers
1.) Reservations: Reservations are required. Same day reservations are welcome as long as space is available. Cancellations made after 7pm the night before the reservation was to begin may be subject to a $15 no show fee. See our holiday page for holiday policies.
2.) Drop Off and Pick Up: Our hours are 6:30am-7pm weekdays and 8am-7pm weekends and holidays. Dogs must be picked up by 7pm sharp. Dogs still here at 7pm will have an overnight slumber party with our staff and doggie friends.
3.) Vaccinations: Proof of current rabies, DHPP (distemper combination) and bordetella (or CIRD) vaccinations are required to be on file. Dogs without proof of vaccinations will be turned away. You can view the status of your dog's vaccinations in our system at anytime in your online customer portal. We accept titer tests in place of DHPP or rabies vaccinations after 1 year of age. Titer test documents must show that your dog has sufficient immunity and needs to have a retest date. Other vaccinations, such as Leptospirosis are strongly recommended, but not required. Please talk to your veterinarian about the best vaccination strategy for your dog. The influenza vaccine will be required beginning on 1/1/22 OR 4 months after your dog's Orientation and Evaluation Day, whichever comes later.
4.) Discipline: For general shenanigans, we will us a verbal command "no" and a squirt bottle of water if needed. If those methods are not working, and a behavior is disrupting the playgroup, a time out in the Carribean Cafe may be tried. Dogs behaving in a way that endangers the safety of themselves, other dogs or staff or is extremely disruptive, will be kenneled in our Carribean Cafe until their parents can be reached. Dogs who are disruptive in Slumber Bay overnight will be kennelled in our Carribean Cafe until the morning.
5.) Behavior: We are strict about not allowing behaviors that are dangerous, disruptive or unpleasant for our guests. The following behaviors are not allowed: any behavior that is disruptive to the play group, aggressive behavior towards other dogs or staff, excessively rough play, bullying, excessive barking or whining, anxiety that becomes disruptive and excessive humping. We will inform you if these behaviors are seen and will discuss additional options with you. If these behaviors cannot be kept under control, your dog may be asked to not come back.
6.) Attire: A pinch to release buckle collar with your dog's first and last name is required for safety and ID purposes. If you don't have one, a loaner collar will be provided. Or, collars and ID tags that meet these requirements are available for purchase.
7.) Spay/Neuter: Dogs 8 months of age or older must be spayed or neutered.
8.) Health, Contagious Illness and Injuries: Illness or injury from daycare is rare, but it does occur from time to time. The most common illnesses and injuries seen when dogs play together are kennel cough, intestinal viruses, puppy warts, eye discharge from irritation and small punctures. None of these are typically life threatening. We almost always see kennel cough go around in our local dog community around Halloween and Spring Break each year and an intenstinal virus sometime during the winter months. The bordetella vaccine your dog has received protects against most, but not all strains of kennel cough. Wild players and puppies are more prone to small punctures and paw pad blisters than other dogs. Like all dog care centers and childcare centers, owners are responsible if an injury or illness occurs.
You should consult with your veterinarian on a regular basis to be sure that vigorous play is ok for your dog. Dogs must not have a history of any of the following medical conditions: total blindness, severe seizures, diabetes, cardiomyopathy, Addison's disease, bloat/gastric torsion, exercise induced collapse or any other major or life threatening health problem or problem that would make it unsafe for your dog to play in our playgroup. Unfortunately, we cannot give injections.
9.) Prohibited Items: Bandages, cones, wheelchairs, stitches, booties/socks, bandanas, bows, flea/tick collars and similar items are not allowed. They will be eaten by the other dogs.
10.) Flea/Tick Prevention: A topical or chewable flea and tick preventative such as Frontline, Bravecto, or NexGard is required. A flea/tick collar will be eaten by the other dogs.
11.) Contagious Illness: Dogs found to have puppy warts, kennel cough, worms, fleas, parasites, frequent or liquid diarrhea, vomiting or any other potentially contagious condition, illness or an injury will be isolated in a kennel in our Caribbean Cafe. We will then contact the owner(s) to determine the best course of action. If an owner cannot be reached, the dog may be taken for treatment by a veterinarian at the owner's expense if necessary.
12.) Liability: The owner is responsible for injury or illness, including contagious illness.